Reference

Terms That Govern Your Account With Us

Your use of takabatee is subject to these legal terms, which set out what we expect from you and what you can expect from us.

Account Eligibility RulesWallet Use ConditionsJurisdiction AppliesData Handling Policy
takabatee Terms That Govern Your Account With Us
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security and data handling are not afterthoughts here. Every account is protected at the login layer — we use OTP verification sent to your registered mobile number each time you sign in from an unrecognised device. That means even if someone has your password, they cannot access your account without the OTP that lands on your phone. Data we collect is limited to what we need to operate your account: your registration details, wallet identifiers for bKash, Nagad, or Rocket, transaction records, and session logs. We do not sell that data.

OTP Login Verification

Every sign-in from a new device triggers an OTP to your registered mobile. This is the primary layer stopping unauthorised access, and it cannot be bypassed from the login screen.

Wallet Identity Match

Your bKash, Nagad, or Rocket wallet name must match your registered account name. We check this at withdrawal stage — mismatches are flagged and held for manual review before any funds move.

Data Request Handling

You can request your account data, ask for corrections, or submit an account closure request through support. Include your account ID and we will confirm receipt and the expected handling window.

Session and Transaction Logs

We keep transaction records for the period required by applicable rules. Session logs are retained for a shorter window and used only for account security and dispute resolution purposes.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account action, or a request related to your data, contact our support team directly. We handle policy queries separately from general account help — use the channels below and state clearly that your message is about a legal or policy matter so it reaches the right team.

Team online

Live Chat Support

Open the chat window from your account dashboard. Policy and legal queries are flagged to a senior handler — include your account ID and the specific term you are asking about.

Email Policy Team

Send your written query to our support address. Responses to legal and account policy matters are prioritised and handled within our standard review window.

Account Help Centre

The Help Centre has a dedicated legal and terms section where common policy questions are answered. Check there first — it covers account eligibility, wallet rules, and data requests.

Common Questions About These Terms

If your question is not here, contact support directly and reference the terms section you are asking about.

These terms apply to anyone who opens and uses an account on takabatee. Eligibility depends on your local law and the regions where this platform is available — check your local rules before you proceed.

If any part of these terms cannot be enforced in your jurisdiction, the remaining terms still apply. Access to this platform depends on your local law, and we cannot override it on your behalf.

We update these terms when needed and the revised version applies from the date it is posted. Continuing to use your account after a change means you have accepted the updated terms.

We match the name on your bKash, Nagad, or Rocket wallet against your registered account name before releasing any payout. Inconsistencies are flagged and held for manual review until resolved.

Contact support with your account ID and state that you are making a data access request. We process these in the order they arrive and will confirm receipt along with the expected handling window.

Raise a dispute through live chat or email and mark it clearly as a policy matter. Include your account ID and the specific action in question so it reaches the correct review team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.